Important questions and answers (FAQ) about FENSTERBAU FRONTALE
Do you have any questions regarding the cancellation of FENSTERBAU FRONTALE? We have compiled the most important FAQs for you.
Do I have to be a trade visitor to be able to visit FENSTERBAU FRONTALE?
FENSTERBAU FRONTALE is reserved for professionals working in the windows, doors and facades branch. As a visitor, you do not have to prove your industry affiliation, however. Please note that – as at all trade fairs – a direct sale to end consumers is not possible.
Are children admitted to FENSTERBAU FRONTALE?
Children up to and including 12 years of age are granted free admission. Students and apprentices of the respective branch can also visit the exhibition at no charge. Please contact our VisitorService: send enquiry
Can I bring my dog with me to FENSTERBAU FRONTALE
For safety reasons, you are not allowed to bring pets with you. Guide dogs are, of course, an exception to this rule.
Can I bring a trolley or a carrying case with me to FENSTERBAU FRONTALE?
Yes, that is possible. However, we recommend you to leave your trolley / carrying case at the cloakroom so that you can fully concentrate on the exhibition.
During FENSTERBAU FRONTALE there may be delays in travelling to the event due to the expected high volume of visitors. If you would like to travel by car, you must therefore expect longer arrival and departure times and a restricted number of available parking spaces. To ensure a comfortable and worry-free trip to FENSTERBAU FRONTALE, we recommend that you use public transport.
What address shall I enter in my navigation system?
You can simply enter "Nürnberg". The dynamic traffic guidance system will guide you past all the queues to a vacant parking space. Alternatively, please use the following address:"Karl-Schönleben-Strasse, 90471 Nürnberg" or the special destination "Messe".
Where can I find parking spaces? How much do these cost? Are there disabled parking spaces?
There are enough parking spaces on-site. Our parking guidance system guides you to the vacant parking spaces; the daily charge is EUR 10 during FENSTERBAU FRONTALE. You can receive information by telephone at T +49 9 11 86 06-0. Parking spaces for disabled people are located near the entrances.
Are there pitches for caravans?
Within walking distance of the exhibition centre, there is a camp site, at which exhibition visitors who come with a caravan can rent pitches. No caravans can be parked on the site of the exhibition centre Nuremberg itself.
Is there a shuttle service from the airport/Nuremberg Central Station to the exhibition centre?
No because you can reach the exhibition venue quickly and easily both from the Central Station and from the airport with public transport. You can find further information on this in our travel tips.
Are there lockers at the exhibition venue?
Yes, there are lockers in entrance areas. Use of these is free of charge. The coin that you have to insert to lock the lockers serves as a deposit and will be returned.
Can I use WiFi at the exhibition venue?
As a visitor of FENSTERBAU FRONTALE, you are online free of charge throughout the exhibition venue.
Where can I find a restaurant at the exhibition venue?
In ourfloor plan , you can find the locations of cafés, restaurants and all the exhibition's other facilities.
Whom should I contact if I have lost something?
Please contact our colleagues from the Facility Service in the entrance area of Service Center Mitte.
Can I buy something at FENSTERBAU FRONTALE?
No, there are no direct sales.
How to travel barrier-free?
Barrier-free access by public transport and rail
You can get from the main station to the exhibition centre in about 8 minutes by underground. All underground stations are at least equipped with a lift that goes directly from platform level.
- Information for subway, bus, tram
Information for S-Bahn
Service-Telefon VGN: T +49 9 11 2 70 75-0
Mobility Service Centre
Service-Telefon: T +49 18 06 51 25 12
The Albrecht Dürer Airport has had it as a major objective to enable people with disabilities to travel completely without barriers. All services at the airport at a glance:
Nuremberg has some transport services with specially equipped vehicles. For enquiries, please call Nuremberg's central taxi station directly: T +49 9 11 1 94 10
Which services provides the exhibition center?
Parking at the exhibition centre
By displaying a valid disabled parking permit, you can park for free near the entrance to our VIP car park
Our entire fairground is accessible. Facilities at higher levels can be easily reached via our lifts.
Operation Center: First aid and medical support, police
In our Operation Centre near the central entrance, you will find a first aid station run by the BRK (Bavarian Red Cross), police and freely accessible bathroom facilities.
In the event of an emergency at the exhibition centre, our SecurityControlUnit is available to help. Emergency number: T +49 9 11 86 06-70 00
Washrooms and toilets are located at the Central (Operation Centre), East and West entrances, in all service areas between the halls and at NCC East. The wheelchair-accessible sanitary facilities on the exhibition grounds are freely available.
Free wheelchair hire
You have the option of borrowing a wheelchair for your visit from BRK.
- Normal wheelchair, free on presentation of ID card
- Electric wheelchair, 1st day € 100.00, each additional day € 50.00.
Please contact the BRK at least 14 days before visit. For more short-notice enquiries, please telephone BRK directly.
T +49 9 11 86 06-62 09
Handover location at the exhibition centre can be agreed with BRK on a case-by-case basis.
Telephone numbers for BRK at the exhibition centre
Depending on the event, BRK will be present at the following stations:
Operation Center: T +49 9 11 86 06-61 56
NCC West: T +49 9 11 86 06-67 56
NCC Ost: T +49 9 11 86 06-69 56
Frankenhalle: T +49 9 11 86 06-63 56
Visiting with accompanying persons
If you are dependent on an accompanying person during your visit to the exhibition, he/she is entitled to free admission upon presentation of your disabled pass.
Guide dogs are of course allowed.
Where can I get information about exhibitors and products?
Under Exhibitors & Products, you can find out all about the exhibiting companies and can download the latest list of exhibitors.
How do I get an entrance ticket for FENSTERBAU FRONTALE?
Advance sales take place online. Register in our TicketShop and purchase your entrance ticket in advance.
Of course, you can also purchase your entrance ticket on-site.
In many countries, the international representatives of NürnbergMesse are available for ticket sales, as well as for the provision of information about visas.
I have lost my ticket. What can I do?
In your confirmation e-mail, you can find a link which you can use to print out your ticket again.
Can I use the public transport in Nuremberg with my exhibition ticket?
Visitor tickets and exhibitor passes obtained in advance are automatically allocated a free VGN (Greater Nuremberg Area Transport Authority) combined ticket enabling you to use all public transport in the Nuremberg/Führt/Stein area free of charge. Simply print out your ticket before you start your trip and take it with you along with your photo ID. Please note: tickets purchased on site do not include free travel on public transport.
Can I redeem my printed voucher on-site?
Please redeem your voucher in advance in the online VoucherShop. Simply enter your voucher code, register and confirm your order via the yellow button “complete order”. You will then receive your e-ticket by e-mail as well as have the option to print it out immediately.
Can I redeem my electronic voucher code on-site?
No, this is only possible to exchange it online in the VoucherShop.
Is my voucher (printed voucher or electronic voucher code) valid for one or several days?
Your voucher shall apply for admission for one day.
Where can I get a visa for my exhibition visit?
Please note the mail decree of the Federal Foreign Office of 24.07.2013:
In the future, you can generally dispense with the invitation letter from the exhibition companies in the accompanying documents for a visa application. Please clarify with the embassy / the consulate in your country whether an invitation letter from us is necessary.