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When you become a Window Ware customer, you’ll gain your own dedicated sales contact who will work with you to solve your sourcing issues with best-fit hardware solutions.
Some of our colleagues are either ex-manufacturers or ex-fitters, and many have worked in the window and door industry for years. Any skills or knowledge gaps among our staff are diligently filled and regularly refreshed with structured training and development to ensure our knowledge pool is second to none. Thanks to our continued investment in our people, we’re pleased to say that 50% of Window Ware employees have been with the company for a decade or more.
All of this means you’ll enjoy tried-and-tested advice and personalised support from a committed, friendly team that really knows its stuff!
Window Ware – A leading UK hardware distributor since 1987.
Window Ware has been successfully serving the door and window industry with leading brand hardware, tools and consumables for over 30 years, helping to ensure fabricator production lines keep moving and trade counter shelves stay stocked.
Supporting fabricators & fitters from start to finish.
We hold on average around £2.5 million worth of stock and over 6,500 different products, from some of the industry's best-know, most trusted brands. What’s more 97% of those items are available for next day delivery, achieving super-fast turnarounds to meet tight deadlines. We can also deliver direct to a shipping address or via a freight-forwarder – whatever works best for each customer. Whether you’re fabricating or installing; whether you need locks and keeps, handles or hinges, packers or panic bars, silicone or machine spares, tools or Teflon, we’ve got it!
Thinking BIG, but keeping it personal.
Window Ware is part of the Arran Isle group; a family of international building products affiliates, with annual sales in the region of £250 million, employing almost 1000 employees across the UK, Europe, United States, China and the Middle East. While we pride ourselves on delivering local-level, individualised support through dedicated area sales managers, we continually benchmark ourselves against world-class service levels and global quality standards to add maximum value for our customers.
At the coalface of fenestration.
It’s a little-known fact that Window Ware was formed from a local fabrication firm over three decades ago. Over the years, we’ve built upon this practical knowledge further by actively employing people who have fabricating and/or fitting experience. Our field-based sales team also works in the thick of the action, visiting factories and gaining industry insights along the way. This has given Window Ware a unique understanding of how its customers work, and the issues and pressures they face. This practical knowledge feeds into sound, proven advice customers can trust to solve their hardware queries.
Count on first-class service.
We continually monitor key aspects of our service to ensure our high standards never slip. We look at our OTIF delivery performance, customer feedback, order accuracy and call answering statistics to validate our promises and refine what we do. Through regular staff training and autonomy, you can be sure our motivated, self-reliant, friendly sales and customer service team are well equipped and confident to always handle your enquiry efficiently and professionally.